Our Policies
Shipping
Our fleet of 100% electric trucks allows us to quickly deliver your merchandise to your offices or directly to your job sites while minimizing our environmental footprint. We are proud to contribute to the electrification of transport while offering you an efficient delivery service in the greater Laurentian region.
We also work with various trusted transport companies to deliver throughout Quebec and Ontario. Our partners are carefully selected to ensure that the service remains consistent regardless of where you are located.
Warranty Policy
DES guarantees products against any manufacturing defect for a minimum period of one year from the date of purchase. Some products may be subject to an extended warranty which will be clearly indicated on the packaging if applicable. You will also find the information on the technical data sheets of our products.
Warranties cannot be honored in the event of improper installation or use, as well as for accidental damage. All returned products will be tested and verified before a credit note is issued.
Privacy Policy
Last updated: August 14, 2024
Distributions Électriques Somex Inc. (hereinafter referred to as "we", "our", or "the company") is committed to protecting and respecting the confidentiality of your personal information in accordance with Quebec's Law 25. This privacy policy explains how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
We may collect and process the following personal information about you:
- Identification information: name, address, phone number, email.
- Financial information: payment information, billing details.
- Transaction-related information: details of purchases made, order history.
- Technical information: IP address, browser type, and other information collected through cookies.
2. Use of Personal Information
Your personal information is used for the following purposes:
- To process and manage your orders and payments.
- To provide customer service and respond to your inquiries.
- To personalize your experience on our website.
- To send you promotional communications if you have consented to receive them.
- To improve our website and services through data analysis.
3. Sharing of Personal Information
We do not share your personal information with third parties, except in the following cases:
- With third-party service providers who assist us in our business operations (payment processing, delivery, web hosting).
- To comply with a legal obligation or to protect our rights, property, or safety, or that of our customers or others.
- With your explicit consent.
4. Protection of Personal Information
We implement appropriate security measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction.